Privacy Policy w99myr

1. Personal Information We Collect

When you register and use w99myr services, we may collect various types of personal information depending on the purpose of use. The information collected is necessary to enable us to provide services that are safe, responsible and compliant with our international licensing requirements.

Information you provide directly:

• Full name as shown on your MyKad or valid identification document
• Date of birth — to verify that you are 21 years of age or older
• An active email address for communication and account verification purposes
• Mobile phone number for two-factor verification and customer support
• E-wallet or bank account details for processing deposits and withdrawals (account number, account holder name)
• Current residential address if required for compliance purposes

Information collected automatically:

• IP address and regional location data (state/territory, not exact address)
• Device type, operating system and web browser version used
• Activity records on the platform — login dates and times, games played, total bets placed
• Cookie data and session identifiers to improve the user experience

2. How We Use Your Information

Every piece of information we collect has a specific and legitimate purpose. w99myr does not use player data arbitrarily. The following are the main purposes for which data is used:

• Identity and age verification: We are required to verify that all players are at least 21 years old before granting access to real-money games, in line with our responsible gambling policy and licensing conditions.
• Financial transaction processing: E-wallet or bank account information is required to process deposits from RM10 and withdrawals from RM50 accurately and securely.
• Account security: Login data and activity are used to detect unauthorised access attempts, fraud or suspicious activity that could compromise your account.
• Customer support: Communication records are kept to help our 24/7 support team resolve queries and complaints more quickly and effectively.
• Platform improvements: Anonymised usage data is analysed to understand usage patterns and improve the quality of our services.
• Important communications: We use email and mobile phone numbers to send important account-related notifications, promotions you have agreed to receive, and relevant policy updates.
• Legal compliance: We may use or disclose your data when required by law, including anti-money laundering (AML) and know your customer (KYC) requirements.

3. Data Sharing and Disclosure

w99myr respects player privacy by not sharing personal information except in the following circumstances:

• Service providers: Approved payment providers require transaction information to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency. These providers are bound by strict confidentiality agreements.
• Regulatory bodies: When required by licensing authorities or relevant regulatory bodies, we will disclose the necessary information in accordance with proper legal procedures.
• Security protection: In cases of fraud, money laundering or serious security threats, we reserve the right to share information with the relevant authorities.
• Explicit consent: In any other situation, we will only share your data after obtaining your clear written consent.

We do not sell, rent or transfer player personal data to third parties for commercial marketing purposes without your consent. This is a commitment that is not negotiable.

4. Data Storage and Retention Period

Your personal data is stored on servers protected to high security standards. Data retention periods depend on the type of information and applicable legal requirements:

• Active account information is retained for the duration your account remains active and for a set period after account closure, subject to legal compliance requirements.
• Financial transaction records are retained in accordance with the minimum retention requirements set by the licensing authority for audit and compliance purposes.
• Customer support communication logs are kept for a reasonable period to assist in resolving any future disputes.
• Data collected for analytics purposes is stored in anonymised form and cannot be personally identified.

When data is no longer needed for the stated purposes and there is no legal obligation to retain it, we will delete or de-identify it in a secure manner.

5. Technical Security Measures

w99myr implements multiple layers of technical and operational security controls to protect player personal data:

• 256-bit SSL/TLS encryption for all data communications between client and server
• Intrusion detection systems operating around the clock to monitor suspicious traffic
• Role-based access controls to ensure only authorised staff access sensitive data
• Regular security audits by independent third parties to identify and address vulnerabilities
• Secure data backups performed regularly to prevent data loss due to system failure
• Two-factor verification available for player accounts as an added layer of security

6. Cookies and Tracking Technology

The w99myr website uses cookies and similar technologies to improve the user experience and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as secure login and session tracking. Without these cookies, some services will not function.
• Performance cookies: Collect anonymous information about how visitors use our website to help us improve platform functionality.
• Preference cookies: Store your settings such as language and display preferences so you do not need to reset them each time you visit.

You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some features on this website.

7. Protection of Young Players

⚠️ w99myr services are for adult players aged 21 and above only. We have a strict age verification process as part of our responsible gambling policy.

• We do not intentionally collect or process personal information from individuals under the age of 21.
• If we find that information from an underage individual has been collected, the account will be suspended immediately and the data deleted.
• Parents or guardians who are concerned that their child may be accessing online gambling platforms can contact us via live chat or email for prompt assistance.
• We encourage the use of parental control tools available on devices and web browsers to prevent children from accessing gambling websites.

8. Changes to This Privacy Policy

w99myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. When significant changes are made:

• The "Effective" date at the top of this page will be updated.
• Players with active accounts will be notified via their registered email or in-platform notifications.
• Continued use of w99myr services after changes are published will be considered as acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The latest version is always available on this page.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by w99myr, please contact our team:

• 24/7 Live Chat: Available directly on the w99myr website in Malay and English — the fastest way to get a response.
• Email: [email protected] — for written enquiries that require documentation.

Our customer support team is available 24/7, including for matters related to privacy and personal data. We are committed to responding to every privacy enquiry with full professionalism and confidentiality.